STIR/ SHAKEN Combats Robocalls with Caller ID Verification

How many times a day do you ignore your phone because you don’t recognize the number? Or, are you tempted to answer because the call looks like it is local? Either way, we all hate answering only to hear an automated robocall about a car warranty or insurance. Consumers in the U.S. get around 4…

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ProfitComm Completes Four Avant Trusted Advisor Certifications

Earlier this month, Denis O’Donovan and Heather Vereecken completed the first four Avant Trusted Advisor™ certification courses. Avant’s goal as a company is to help customers understand communications technology and find one that meets their needs. They also know you can’t do this alone. They developed these certifications so you as the customer know you…

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4 Ways Contact Center as a Service Makes Your Customers Happy

Some of us (myself included) are old enough to remember the days of waiting on hold for 45 minutes to get a call center agent to dispute a $4.99 charge on a phone bill. Luckily that’s not a thing anymore–or at least it shouldn’t be a thing anymore. With Contact Center technologies, you can reach…

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How A Phone Shortage Might Impact Your Telecom Services

If you haven’t heard by now, we hate to tell you: a shortage of many technology solutions is on its way. This includes a shortage of physical phone handsets, which could impact your organization’s planned migration to new hosted VOIP or hosted Contact Center solutions.  A global phone shortage changes the VOIP landscape. At the…

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5 Things to Know about Hosted VOIP/UCaas Microsoft Teams Integration

In the spring of last year, we got a lot of calls at ProfitComm about setting up a remote workforce. As office spaces shut down, companies needed to set up employees at a work-from-home environment. People needed to be able to take calls from home, as well as communicate with their staff. Some companies had…

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7 Ways to Help Your Information Secure

The COVID-19 pandemic hasn’t just upended our social lives and the way we work, but the way we transfer information. Instead of just going to your accountant’s office to sign papers, they might send you documents electronically. You might send information to coworkers over email. Data breaches have become their own pandemic.This means that many…

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Top 4 Considerations for Your Business’s Bandwidth Usage

Bandwidth, like most technology solutions, is not one-size-fits all. Most companies need to do an evaluation of what they use bandwidth for before they can figure out how much bandwidth they need. A single circuit mentality is a thing of the past when so many applications require access to the cloud. You need to be…

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4 Resources ProfitComm Offers that Others Don’t

Traditionally, figuring out what technology or IT services you need and then evaluating the providers is a headache. First, you have to figure out what you have, what can be improved and where you will need to be in the years to come. Then, you narrow in on what you need, but there are hundreds…

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4 Tips to Secure WFH Employees

ProfitComm is based in Baltimore, and in November, data security hit close to home. The Baltimore County Public School system was hit with a ransomware attack. With remote learning in place, the attackers locked teachers and students out. They are hardly alone when it comes to cybersecurity attacks. In 2019, the FBI received “467,361 complaints…

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