IT Service
How SD-WAN is Transforming Cloud Storage
At the most basic level, Software Defined – Wide Area Network (SD-WAN) is a combination of technologies designed to offer a simpler approach to the WAN. This new virtual architecture is fundamentally about efficiency. Imagine instead of one clogged road that everyone is trying to drive down, multiple highways that get you where you need…
Read MoreSix Tips for Working Securely from Home
Currently, many workplaces are asking or allowing employees to work from home (WFH) to minimize the spread of covid-19. These “safer-at-home” policies have upended the traditional office workplaces. Gone are the cubicles or open-office desks, meeting rooms and private offices, desktop computers and hard phones. Many companies had been moving towards more cloud and WFH-friendly…
Read MoreProfitComm’s Covid-19 Rapid Response
Under normal circumstances we help businesses evaluate, deploy and manage dozens of different technology services from over 100 vendors. Recent stay-at-home and social distancing orders have created an environment where companies are focusing on three very distinct items: cost cutting, security, and collaboration. As an expert in the technology services field, ProfitComm can help. Why are…
Read More11 Technology Platforms Offering Free Communications Services
We are now in the world of remote work. Normally only about 5% of the American workforce works from home. In the last two weeks as a response to the coronavirus and COVID-19 pandemic, we’ve seen a huge surge in the number of people urged to stay home from local governments and federal agencies. You’re probably…
Read More3 Reasons You Need an RFP Alternative
We’ve entered a new decade, which promises new technologies, services, and ways of doing business. In 2020, the traditional RFP process is no longer the best way to evaluate technology services and providers. The traditional customer-driven RFP process has been the way most businesses choose to evaluate technology vendors and services. This process meant businesses…
Read MoreIT Customer Service, Redefined: Or How to Avoid Being Passed Around Like a Hot Potato
“Your customer doesn’t care how much you know until they know how much you care.” -Damon Richards Service providers across the telecom and IT industries have abandoned the notion of truly taking care of their customers. Major telecoms, wireless providers and cable companies regularly top the list of the worst in customer service, yet while…
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