IT Service
3 Reasons You Need an RFP Alternative
We’ve entered a new decade, which promises new technologies, services, and ways of doing business. In 2020, the traditional RFP process is no longer the best way to evaluate technology services and providers. The traditional customer-driven RFP process has been the way most businesses choose to evaluate technology vendors and services. This process meant businesses…
Read MoreIT Customer Service, Redefined: Or How to Avoid Being Passed Around Like a Hot Potato
“Your customer doesn’t care how much you know until they know how much you care.” -Damon Richards Service providers across the telecom and IT industries have abandoned the notion of truly taking care of their customers. Major telecoms, wireless providers and cable companies regularly top the list of the worst in customer service, yet while…
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